The word Artificial Intelligence is now redefining our life and work with innovation and infinite possibilities. Every business is based on the demand for consumers. Customer voice support is a crucial aspect for the growth of any business since effective communication with customers to understand their needs is the key to success. Customer voice support is a concept that describes how a company takes control of how it interacts with its customers. A successful call center requires a 360-degree view of customers, with integrated, up-to-date data on customer accounts.