High quality data is essential, but if you don’t have the ability to analyze and quantify it, it might as well be unused space on your servers. Know your data and empower your company to become smarter, more customer-friendly, and prevent costly mistakes.
Text Analytics
High quality data is essential, but if you don’t have the ability to analyze and quantify it, it might as well be unused space on your servers. Know your data and empower your company to become smarter, more customer-friendly, and prevent costly mistakes.
Always Listening
Able to monitor support chat, email, forums, and social media posts, our breakthrough technology allows for continuous analysis of customer chatter for better end user results.
AI-Powered Insights
We automatically detect and analyze all references to your company’s brand, targeted keywords, products, and primary competition.
Customized Reporting
Results and reporting are delivered in a granular interface on any device, to any employee, and accessible at any time.
Track and Monitor Competitors
Address the needs - and head off potential problems - of your customers with actionable, intelligent data. Analyze keywords, terms, and phrases throughout every text-based conversation within your reach.
Improve Customer Experience
With the capability to automatically escalate customer feedback and sentiment to the appropriate leadership in real-time, your product and customer success teams can prioritize issues and make improvements on the fly.
Scale to Your Needs
From 15% sample rates to covering your entire company’s customer communications, e24 Technologies’ solutions are built to adapt to your needs and budget.
